About our privacy policy
Valetudo Horse Products B.V. cares a lot about your privacy. We therefore only process data that we need for (improving) our services and carefully handle the information we have collected about you and your use of our services. We never make your data available to third parties for commercial purposes.
This privacy policy applies to the use of the website and the services provided by Valetudo Horse Products B.V.. The starting date for the validity of these terms and conditions is 10/01/2020, with the publication of a new version the validity of all previous ones expires. versions. This privacy policy describes what information about you is collected by us, what this information is used for and with whom and under what conditions this information may be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide to us. If you have any questions about our privacy policy, please contact our privacy contact person, you will find the contact details at the end of our privacy policy.
About data processing
Below you can read how we process your data, where we store it (or have it stored), which security techniques we use and for whom the data is transparent.
Webshop software: WIX
Our webshop has been developed with software from WIX. Personal data that you make available to us for the benefit of our services will be shared with this party. WIX has access to your data to provide us with (technical) support, they will never use your data for any other purpose. Based on the agreement we have concluded with them, WIX is obliged to take appropriate security measures. These security measures consist of the application of SSL encryption and a strong password policy. WIX uses cookies to collect technical information regarding your use of the software, no personal data is collected and/or stored. WIX reserves the right to share collected data within its own group in order to further improve the service.
Web hosting and email: Strato
We purchase web hosting and e-mail services from Strato. Strato processes personal data on our behalf and does not use your data for its own purposes. However, this party can collect metadata about the use of the services. This is not personal data. Strato has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. Strato is bound by the confidentiality agreement.
Payment processors: WIX, PayPal and Mollie
We use the platform of the aforementioned parties to handle (part of) the payments in our webshop. These parties process your name, address and residence details and your payment details such as your bank account or credit card number. These parties have taken appropriate technical and organizational measures to protect your personal data. These parties reserve the right to use your data to further improve the service and to share (anonymised) data with third parties in this context. All the above-mentioned guarantees with regard to the protection of your personal data also apply to the parts of these parties for which they engage third parties. These parties do not store your data longer than permitted by law.
Shipping and logistics: PostNL, Fedex, UPS, DHL, Visser, Dachser
If you place an order with us, it is our job to have your package delivered to you. We use the services of the parties mentioned to carry out the deliveries. It is therefore necessary that we share your shipping information with these parties. These parties only use this information for the purpose of executing the agreement. In the event that these parties engage subcontractors, these parties will also make your data available to these subcontractors.
Billing and accounting
We use the services of an external party to keep track of our administration and accounting. We share your name, address and residence details and details regarding your order. This data is used for the administration of sales invoices. Your personal data is sent and stored protected. This party is bound to secrecy and will treat your data confidentially. The party does not use your personal data for purposes other than those described above.
Purpose of data processing
General purpose of the processing
We only use your data for the benefit of our services. This means that the purpose of the processing is always directly related to the assignment you provide. If you share information with us and we use this information - other than at your request - to contact you at a later time, we will ask you for explicit permission. Your data will not be shared with third parties, other than to comply with accounting and other administrative obligations. These third parties are all bound to secrecy by virtue of the agreement between them and us or an oath or legal obligation.
Automatically collected data
Data that is automatically collected by our website is processed with the aim of further improving our services. This data (for example your IP address, web browser and operating system) is not personal data.
Cooperation in tax and criminal investigations
In some cases, Valetudo Horse Products B.V. are required by law to share your data in connection with government tax or criminal investigations. In such a case we are forced to share your data, but we will oppose this within the possibilities that the law offers us.
Retention periods
We keep your data as long as you are a client of ours. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also regard this as a request to forget. Based on applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents that we have produced in response to your order.
Your rights
Under the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights. In principle, to prevent misuse, we only send copies and copies of your data to your already known e-mail address. In the event that you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourself. We keep records of completed requests, in the event of a forget request we administer anonymised data. You will receive all statements and copies of data in the machine-readable data format that we use within our systems. You have the right at all times to submit a complaint to the Dutch Data Protection Authority if you suspect that we are using your personal data in the wrong way.
Right of inspection
You always have the right to view the data that we process or have processed that relate to your person or can be traced back to it. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who hold this data, stating the category under which we have stored this data, at the e-mail address known to us.
Right of rectification
You always have the right to have the data that we process or have processed that relate to your person or that can be traced back to it, adjusted. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the data has been changed at the e-mail address known to us.
Right to restriction of processing
You always have the right to limit the data that we process or have processed that relate to your person or that can be traced back to it. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data will no longer be processed until you lift the restriction.
Right to portability
You always have the right to have the data that we process or have processed that relate to your person or that can be traced back to it, be carried out by another party. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or that have been processed by other processors or third parties on the e-mail address known to us. In all likelihood, we will no longer be able to continue the service in such a case, because the secure linking of data files can then no longer be guaranteed.
Right of objection and other rights
In some cases you have the right to object to the processing of your personal data by or on behalf of Valetudo Horse Products B.V.. If you object, we will immediately cease the data processing pending the handling of your objection. If your objection is well-founded, we will make copies and/or copies of data that we process or have processed available to you and then permanently suspend the processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.
Cookies: Google Analytics
Cookies from the American company Google are placed via our website as part of the “Analytics” service. We use this service to keep track of and receive reports on how visitors use the website. This processor may be obliged to provide access to this data on the basis of applicable laws and regulations. We collect information about your surfing behavior and share this data with Google. Google can interpret this information in conjunction with other data sets and thus track your movements on the internet. Google uses this information to offer targeted advertisements (Adwords) and other Google services and products, among other things.
Third Party Cookies
In the event that software solutions from third parties use cookies, this is stated in this privacy statement.
Changes to the Privacy Policy
We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy has consequences for the way in which we process already collected data relating to you, we will inform you by e-mail.
Contact details
Valetudo Horse Products B.V.
Lage Scheiddijk 4 7261RL Ruurlo, The Netherlands
T +31 6 55 88 39 25
E info@vhproducts.eu
Contact person for privacy matters: Jan van de Kamer